SHIPPING & HANDLING
Your order should be delivered within 1 to 3 business days following order confirmation.
Certain products have transportation restrictions, and cannot be shipped to some locations.
You may choose to have your order shipped to an alternate address by selecting this option in the delivery information section at checkout. By choosing an alternative address, all pending orders will be delivered to this new address.
China post(for free): 20~35 days
DHL/UPS/ FedEx(charges $20):3~10 days.
The shipping cost is $20 via DHL/UPS/ FedEx, regardless of the size and weight of your package. There is no extra charge if a single order results in subsequent deliveries.
RETURNS OF ONLINE PURCHASES
You have 7 days to decide if an item is right for you. VANSYDICAL will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
RETURN BY MAIL
Your package contains everything you need to make a return. This includes a return form, which must accompany your return.
The easiest way to return by mail is via DHL. The return shipping fee of $20 will automatically be deducted from your refund.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as DHL, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. VANSYDICAL is not responsible for packages sent with a return label not provided by VANSYDICAL. VANSYDICAL does not accept C.O.D. deliveries.
Refunds for online purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Exchanging items by mail
If you wish to exchange an item by mail, follow the return procedure and use the order form to order the new item. This will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. VANSYDICAL may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.